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Welcome To J.C. & Associates LLC!
(A Division of J.C. & Associates Marketing Group LLC)
“Setting The Standard In Customer Relationships”
J.C. & Associates LLC began business in 1999, with its mission to help businesses achieve and maintain the highest levels of Customer Service and Quality. Since our beginning, we understood that there was a desperate need for quality Customer Service Evaluating and Consulting in the retail service industry.
According to the American Customer Satisfaction Index (ACSI), the customer satisfaction rating has steadily declined by 6.6 percent in the retail industry over the last six years, highlighting the fact that customers are growing increasingly dissatisfied with level of service and quality received from employees and products. This tremendous decrease in customer satisfaction translates to huge losses in profits to your business in terms of losses in revenue from repeated business. In other words, by retaining the customer, your business profits tremendously from the “Return on Relationship —the “ROR Factor!”
We at J.C. & Associates LLC specialize in helping companies capitalize on the “ROR Factor." We accomplished this through effective customer service improvement programs, such as our “Mystery Shopping Program”, our "Web & IVR Customer Satisfaction Surveys" and our "My VIP Customer Program".
Thanks for Visiting!
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