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Welcome To J.C. & Associates LLC!
(A Division of J.C. & Associates Marketing Group LLC)
“Setting The Standard In Customer Feedback”
J.C. & Associates LLC began business in 1999, with its mission to help businesses achieve and maintain the highest levels of Customer Service and Quality. Since our beginning, we understood that there was a desperate need for quality Customer Service Evaluating and Consulting in the retail service industry. Therefore, our vision at J.C. & Associates LLC is to set the first "Standard" throughout the retail service industry in providing expert Customer Service Evaluating and Reporting in the form of “Mystery Shopping Reports” and "Customer Satisfaction Surveys"
According to the American Customer Satisfaction Index (ACSI), the customer satisfaction rating has steadily declined by 6.6 percent in the retail service industry over the last six years, highlighting the fact that customers are growing increasingly dissatisfied with level of service and quality received. This tremendous decrease in customer satisfaction translates to huge losses in profits to your business in terms of losses in revenue from repeated business. In other words, by retaining the customer, your business profits tremendously from the “Return on Relationship —the “ROR Factor!”
We at J.C. & Associates LLC specialize in helping companies capitalize on the “ROR Factor.” We specialize in turning huge losses into long-lasting profits. We accomplished this through effective customer service improvement programs, such as our “Mystery Shopping Program” and our "Customer Satisfaction Survey Program"
Check out the different Services for:
• Restaurants – Full Service & Fast Casual
• Fitness Centers & Gyms
• Service Stations & Convenience Stores
• Grocery Stores
• Hotels
• Apartment Communities
• Automobile Dealerships
• Department Stores
• Clothing Stores
• Retail Businesses
• Hair Salons
• Movie Theaters
• Shopping Malls
• Banks
• Tourist Attractions & Centers
Thanks for Visiting!
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